Attrition Rate:

- Prevention Strategy: Develop and implement proactive measures to prevent employee attrition.

- Mitigation Strategy: Create and implement effective plans to minimize the impact of attrition when it occurs.

Quality:

- Scorecard Strategy: Design and implement comprehensive scorecard systems to measure and evaluate the quality of customer interactions.

- Software Implementation: Integrate advanced quality management software to streamline and automate quality monitoring processes.

Process and People Performance:

- Analyze: Conduct in-depth analysis of call center processes and individual performance metrics.

- Improve: Implement strategies and initiatives to enhance both process efficiency and employee performance.

Leadership:

- Training: Provide targeted leadership training programs for call center managers and supervisors.

- Best Practices: Share industry-leading best practices in call center leadership.