I Turn Your First-Time Ops Managers Into Confident Operators
Is Your Operation Stuck in "Owner-Dependent" Mode?
You promoted them because they were top performers, but now you're realizing that leading operations requires a completely different skillset.
You are the bottleneck
Every operational decision waits on your desk. If you step away for a day, things stall.
Reporting without action
Your Ops Manager doesn't fully understand the reports and struggles to actually drive the numbers up or down.
Constant firefighting
You spend your valuable time putting out daily fires instead of focusing on strategy, sales, and growth.
What They'll Be Able To Do In 5 Weeks
I don't teach theory. I install capabilities. By the end of the bootcamp, your Ops Manager will be running the show.
Data Literacy
They will know how to read and interpret dashboards and reports with confidence.
Instead of reacting to problems, they’ll be able to anticipate issues early and identify opportunities for growth and improvement.
Operational Leadership
They will confidently lead team meetings and 1:1s using data. Every discussion will be focused on performance, priorities, and results—ending with clear action items and accountability to ensure targets are consistently met.
Process Ownership
They will build and maintain clear processes and service standards that the team follows every day. With structured SOPs in place, you’ll have a model that can be easily replicated as your team grows and scales.
How I Build Your Ops Manager in 5 Weeks
This isn't a lecture series. It's a live implementation sprint. I work directly on your current reports, your daily meetings, and your actual floor problems.
The Reality Audit
I review your current reports and dashboards with your Ops Manager and teach them how to see the real numbers.
Daily Rhythms & Standups
We use the reports to build daily routines to stay on top of the numbers, foresee potential issues and opportunities for growth.
Root Cause & Process
No more firefighting. I implement a system for spotting trends and fixing processes so problems don't repeat next week.
The WBR Transformation
I co-pilot your Weekly Business Review. I teach your Ops Manager to prepare and present the deck and be prepared for uncomfortable questions.
Leadership Autonomy
Your Ops Manager takes full ownership of the operation. I make sure they can run the meetings, interpret the numbers, and make the decisions without relying on you.
The "Live Data" Guarantee
This is a Real Life Bootcamp. We don't use dummy data. Every assignment requires your Ops Manager to use your actual call center data. By the end of the bootcamp, your real operations are already improved.
Why This Is Different From Generic Ops Training
Most courses teach theory. I build competence using your own business as the classroom.
Testimonials
Stu J.
Business Educator | Enterpreneur | Investor
Paolo has been working closely with Interpretive's Manager of Customer Support as an advisor and mentor.
While he has helped our manager improve the general operations and processes of the department (about 10 people in total), the biggest change has been the growth of the manager, thanks in no small way to Paolo's consistent and steady guidance.
During the project, Paolo kept me well informed so that I could also be more effective in my relationship with the manager. I heartily recommend working with Paolo - it has been a pleasure from start to finish!
Thank you, Paolo!
Haylee B.
Founder& Ceo
I can’t recommend Paolo highly enough! He has been instrumental in transforming and setting up our customer service centre, ensuring it runs efficiently and delivers an exceptional customer experience. His strategic mindset and ability to identify and solve problems have been invaluable, and his approach is always thoughtful and well-executed.
Beyond his expertise, Paolo’s strong morals, ethics, and genuine care for people set him apart. He takes the time to understand challenges from all angles, ensuring that both the team and the customers benefit from his solutions. His leadership and attention to detail have made a significant impact, and I’m grateful for all the work he has done to elevate our operations.
If you’re looking for someone who is strategic, empathetic, and solution-focused, Paolo is the person you want on your team.
Ready to Let Your Ops Manager Lead?
Give your "accidental" Ops Manager the skills, confidence, and systems to run the floor without you in just 5 weeks.
Office: Remote
Email:contact@lisbonanalytics.com
